How It works
Choose your photo
Upload a photo with your order. We'll reach out if there's an issue. Customize it your way.
Customize & make it your own
Choose your favorite color thread color and size.
Artist Illustration
Once you submit your order, our artists will start digitally illustrating your portrait.
Frequently Asked Question
1. Order Placement: After placing your order, our designers get to work.
2. Art Preview: In 2-4 days, you’ll receive an email with your design for review.
3. Unlimited Revisions: Request any changes you want; we offer unlimited revisions.
4. Production: Once approved, production takes 1-3 days.
5. Final Steps & Shipping: Your order is then prepped and shipped. See our Shipping Policy for details.
1. Design Preview: After you place your order, our designers will email your design within 1-4 business days for your review.
2. Production: Once approved, production takes 1-3 business days.
3. Shipping: After production, your order is securely packaged and shipped, which takes 4-8 business days.
For more details, check out our Shipping Policy.
For the best clarity of the portrait, we can illustrate a maximum of three pets per mug: 1 on the right, 1 on the left, and 1 in the middle.
Nope! You can select to have your mug created with or without your pet’s name.
Yes! You can be sure that your image will stay bright and beautiful even if it's put in the dishwasher or microwave.
We have 11oz mugs. Mugs feature one handle and are made from ceramic.
Since our designs are handmade, we can't show them before you place an order. We offer unlimited revisions and only ship your product once you approve it.This way, we make sure you're 100% satisfied with the final piece..
Unfortunately, we don't. We currently ship to: United States, Canada, Australia, Switzerland & United Kingdom.