1. Order Placement: After placing your order, our designers get to work.
2. Art Preview: In 1-4 days, you’ll receive an email with your design for review.
3. Unlimited Revisions: Request any changes you want; we offer unlimited revisions.
4. Production: Once approved, production takes 1-3 days.
5. Final Steps & Shipping: Your order is then prepped and shipped. See our Shipping Policy for details.

1. Design Preview: After you place your order, our designers will email your design within 1-4 business days for your review.
2. Production: Once approved, production takes 1-3 business days.
3. Shipping: After production, your order is securely packaged and shipped, which takes 4-8 business days.
For more details, check out our Shipping Policy.

1. Close up time! Be sure your pet's photo is taken in a well lit area. Ideally without a filter and in natural lighting.
2. Close up and head on, showing as much of the ears, head, neck, and chest as possible. This will allow us to get a good crop of your pets face.
3. Avoid overhead, overly filtered or blurry photos. We are typically unable to illustrate photos of your pet lying down.

Yes! We are happy to help with changes to your pet portrait order as long as you reach out to support@singlelyne.com within 30 minutes of your order being placed. After 30 minutes most changes, including address updates, can no longer be made. Please note, in some cases, changes to orders may result in shipping delays.

Since our designs are handmade, we can't show them before you place an order. We offer unlimited revisions and only ship your product once you approve it.This way, we make sure you're 100% satisfied with the final piece.

We currently ship to the United States, Canada, Australia, Switzerland, the United Kingdom, and selected European countries.